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Documentation/content/contact.md
crystal 7bb8fa5ca5 Add note to not expect responses to abuse reports (#357) 
Also clarifies language about custom domains and codeberg.page

Reviewed-on: https://codeberg.org/Codeberg/Documentation/pulls/357
Co-authored-by: crystal <crystal@noreply.codeberg.org>
Co-committed-by: crystal <crystal@noreply.codeberg.org>
2023-09-22 15:44:12 +00:00

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Contact Contact envelope 90

Questions and Issues

The most important place to ask for help and report any issues with Codeberg is the Codeberg/Community issue tracker. It's never wrong to open a ticket there.

If you need quicker help or want to freely discuss topics, or follow up on Codeberg news, you can

  • join the community on Matrix! General discussions take place in the Codeberg room.
  • follow us on Mastodon, or if you aren't on the free and federated social network yet, on Twitter. You can also send us a direct message (Mastodon / Fediverse will have quicker response times, though).
  • join the unofficial (community-created) #codeberg IRC channel at libera.chat

Email

For user support on Codeberg.org that can not be handled by the channels mentioned above (e.g. because it requires sensitive information), you can send an email to help@codeberg.org.
If you need to get in touch with the people behind the non-profit Codeberg e.V. (e.g. for managing your membership etc), please instead write to codeberg@codeberg.org.

Legal inquiries

For legal inquiries, please refer to the Imprint.

Abuse

The preferred way to report content on Codeberg is an email to abuse@codeberg.org. When sending an email, please describe briefly why the reported material should be removed. Providing context helps us act faster.

Another faster method is tagging @moderation, which we highly recommend for automated spam bots.

You can also reach out to us using Mastodon or the Matrix chat.

When reporting people, we recommend making a private report, so as to protect yourself and others from retaliation in extreme cases.

Please keep in mind that we are only responsible for content hosted under the following domains:

  • codeberg.org
  • codeberg.page (including custom domains using Codeberg Pages)
  • codeberg-test.org
  • codeberg.eu

After submitting your report, please do not expect a written response. All reports will be investigated and acted upon accordingly, but we do not typically inform users who submitted each report about the results.